FAQ’s

Products

How do I choose the Size?

Different brands have different sizing structures. Most of our products have a size chart listed with them. You can figure out your size using those size charts. If you are unclear, please give us a call, our team will be happy to help.

Are All the pictures on your website real?

Yes, All the products that we have listed on our website are original photos taken at our studio.

What kind of Quality do you sell?

We source our products from the top exporters in Pakistan who supply to brands in UK, Europe, USA and Canada. All the fabrics and production material we source is of high quality, yet we keep our prices very affordable.

Are your Products New or Used?

All of our products are in Brand New condition. We do not deal in second-hand clothing.

Payment, Replacement and Refunds

What Payment Methods Do you Accept?

If you are ordering online, you can select the cash on delivery option. Moreover, you can pay us via Easy Paisa, Jazz Cash and Bank Transfer. Contact us for more details

Bank Details:

Bank Name: Meezan Bank
Account Title: Abdul Haseeb
Account Number: 9927 0101421968

 

Do you Accept Card Payment?

Currently, we accept card payment at out outlet, we accept all major cards such as Visa and Mastercard. Website card payment option will also be live soon.

How do I use a Discount code?

You can use the discount code at the time of check out. Call us for more information.

What is your Refund Policy?

To let our customers shop with peace of mind, we offer 7 day return policy without questions. This means, if you are not satisfied with your purchase, you can return the item and get a FULL refund or ask for an exchange.

Note: You must send the product back to us. Once we have received & inspected the item, then we will issue a refund.

How do I return?

Simply give us a call and we will guide you through the steps. If you have purchased from our shop, you can bring the items back to our store. Alternatively, if you have purchased from our online store, you can courier the item back to us, and we will take care of the rest.

What If I receive a Faulty Item?

You can call us or send your complain via WhatsApp, we will be happy to issue a refund or exchange as per your wish.

Do I get a refund on Courier?

If the item is faulty, we will refund you for the courier. However, if you are returning an item without a reason, we will not be able to refund you for the postage. 

Note: If you request a change of size or colour based on your requirements, then you will need to pay for the courier again.

What is your Replacement Policy

There is a replacement processing fee of Rs. 200 that you need to pay. Moreover, you will also need to pay for the courier which is Rs. 200 as well.

Shipping and Delivery

Which Courier Company Do You Use?

We work with most major courier providers, including TCS, Leopard, BlueEx and Bykea. All deliveries are tracked and signed for.

How Long Does Delivery Take?

In-Karachi: We offer Same-day and Next-day delivery in Karachi.
Outside Karachi: Generally we require 1-3 working days for all major cities, for smaller towns it can take an additional day or 2 depending on the location. You can call us to enquire beforehand if you are in a rush.

What are your delivery Destinations?

We offer delivery all-over Pakistan. Locations include:

Karachi, Lahore, Faisalabad, Serai, Rawalpindi, Multan, Gujranwala, Hyderabad City, Peshawar, Abbottabad, Islamabad, Quetta, Bannu, Bahawalpur, Sargodha, Sialkot City, Sukkur, Larkana, Sheikhupura, Mirpur Khas, Rahimyar Khan, Kohat, Jhang Sadr, Gujrat, Bardar, Kasur, Dera Ghazi Khan, Masiwala, Nawabshah, Okara, Gilgit, Chiniot, Sadiqabad, Turbat, Dera Ismail Khan, Chaman, Zhob, Mehra, Parachinar, Gwadar, Kundian, Shahdad Kot, Haripur, Matiari, Dera Allahyar, Lodhran, Batgram, Thatta, Bagh, Badin, Mansehra, Ziarat, Muzaffargarh, Tando Allahyar, Dera Murad Jamali, Karak, Mardan, Uthal, Nankana Sahib, Barkhan, Hafizabad, Kotli, Loralai, Dera Bugti, Jhang City, Sahiwal, Sanghar, Pakpattan, Chakwal, Khushab, Ghotki, Kohlu, Khuzdar, Awaran, Nowshera, Charsadda, Qila Abdullah, Bahawalnagar, Dadu, Aliabad, Lakki Marwat, Chilas, Pishin, Tank, Chitral, Qila Saifullah, Shikarpur, Panjgur, Mastung, Kalat, Gandava, Khanewal, Narowal, Khairpur, Malakand, Vihari, Saidu Sharif, Jhelum, Mandi Bahauddin, Bhakkar, Toba Tek Singh, Jamshoro, Kharan, Umarkot, Hangu, Timargara, Gakuch, Jacobabad, Alpurai, Mianwali, Musa Khel Bazar, Naushahro Firoz, New Mirpur, Daggar, Eidgah, Sibi, Dalbandin, Rajanpur, Leiah, Upper Dir, Tando Muhammad Khan, Attock City, Rawala Kot, Swabi, Kandhkot, Dasu, & Athmuqam.

 

Can I collect My Order?

Yes, you can collect your order from our outlet store in Karachi.

Location:

Shop # 2, Imperial Residency, Opposite Sialkot Bakers, Alamgir Road, Bahadurabad, Karachi, Pakistan.

Why is my Order Delayed?

Sometimes our items sell out fast. If we are out of stock on certain items, we will let you know by phone, you can either cancel the order or wait for it to come back in stock again.